Terms of Service

What the service is

The platform is software for subscriber recharge and billing operations. It sends payment reminders, issues payment links, records cash and part payments, builds collection routes for field agents, maintains plans, invoices and deposits, and produces advisory churn scores.

It is not a telecom service, not a payment institution and not a lender. It does not deliver internet or television signal, does not hold or transmit operator funds as a principal, and does not configure or control network equipment.

Accounts and access

• An account may only be created by a person authorised to act for the operating business
• Login credentials are personal and must not be shared between staff members
• Owners are responsible for the actions taken under accounts they create, including agent accounts
• Access for a departing staff member or agent must be revoked by the operator
• Credentials for a new account are issued to the work email address given at signup

Operator responsibilities

The operator remains the service provider to its subscribers and is responsible for the commercial relationship with them. In particular, the operator is responsible for:

• Holding the licences and registrations required to run its cable or broadband service
• Having a lawful basis to hold the subscriber records it imports, and the right to message those subscribers about their service
• The accuracy of plans, amounts, due dates, taxes and subscriber contact details
• The correctness of invoices raised to its subscribers and the tax treatment applied to them
• Deciding whether to suspend, restore or disconnect any connection

Messaging conduct

Reminders and receipts are delivered through licensed messaging partners under the operator's own registered sender identity, and are subject to those partners' template and category rules as well as applicable communication regulations.

• Messaging is for service and billing communication, not for promotional campaigns
• Opt-out requests are honoured automatically and must not be worked around
• Numbers imported must belong to the operator's own subscribers
• Attempting to send to purchased or scraped lists is grounds for immediate suspension

Collection and settlement

Online payments are processed by licensed payment partners against a merchant account held in the operator's own name. Settlement runs from that partner to the operator's bank account on the partner's cycle and under the partner's terms.

• We do not hold, pool or disburse subscriber payments
• Chargebacks, payment disputes and settlement timing are governed by the payment partner's terms
• Gateway fees are charged by the payment partner at their published rates, separately from platform fees
• Cash and offline entries are records created by the operator's own staff, and the operator is responsible for their accuracy

Fees and invoicing

• Platform fees are charged per connection that is active during the billing month
• Paused, suspended and disconnected connections are not counted for that month
• Crossing a plan threshold moves the account to the applicable rate for the following cycle
• Invoices are raised monthly in advance of the service period unless an annual term is agreed
• Applicable taxes are added at the prevailing rate
• Continued non-payment of platform fees may lead to suspension of the account after notice

Predictions are advisory

Churn scores, risk flags and suggested actions are statistical outputs built from the operator's own records. They are estimates. They will sometimes flag a connection that was never going to leave, and they will sometimes miss one that does.

Nothing in the scoring constitutes advice about a subscriber's creditworthiness, and decisions taken on the basis of a score, including offers, pricing and retention spend, are the operator's own commercial decisions.

No automated disconnection

The platform does not suspend, throttle or disconnect any subscriber connection, and it does not interact with network equipment. After a grace period, the operator is shown which connections remain unpaid, and any action on those connections is taken by the operator on its own systems.

Availability and partners

We work to keep the service available and will give advance notice of planned maintenance where it is practical to do so. Delivery of messages and processing of payments depend on third-party messaging and payment partners, and on mobile networks, none of which are within our control.

Where a partner outage delays a reminder run or a payment, collection records remain intact and runs resume once the partner recovers.

Data ownership

• Subscriber records, payment history and invoices belong to the operator
• A full export is available at any time while the account is active, at no charge
• We process the data to provide the service, and we do not sell it or share it with other operators
• Aggregate, de-identified statistics may be used to improve the product, in a form that cannot identify an operator or a subscriber

Acceptable use

• Do not use the platform to message people who are not your subscribers
• Do not attempt to access another account, or probe, scan or load-test the platform without written permission
• Do not resell or white-label access without a written arrangement
• Do not upload data you have no right to hold, or use the platform for any unlawful purpose

Liability

The service is provided on a commercially reasonable basis. We are not liable for loss of profit, loss of subscribers, loss of goodwill, or indirect or consequential loss. Where liability cannot be excluded, it is limited in aggregate to the platform fees paid for the three months preceding the event giving rise to the claim.

Nothing here limits liability for fraud or for anything that cannot be limited under applicable law.

Suspension and closure

• An operator may close their account at any time, and export their data before doing so
• We may suspend an account for messaging abuse, unlawful use, or sustained non-payment, with notice except where immediate action is required
• On closure, access ends and data is handled as described in the Privacy Policy
• Fees already invoiced for a commenced billing period remain payable

Governing law

These terms are governed by the laws of India, and the courts at the registered office location of the service provider have exclusive jurisdiction over any dispute arising from them.